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Effective 23 July 2026. UK orders are dispatched with Royal Mail Tracked 24 or Tracked 48, with live options and charges confirmed at checkout.
Available services and the exact charge are displayed at Shopify checkout before you pay.
Tracked 24 and Tracked 48 are delivery aims, not guaranteed timed services. Some postcodes, busy periods, adverse weather and operational disruption can take longer.
We aim to dispatch orders placed before 2pm Monday to Friday on the same working day. Orders placed after the cut-off, at weekends or on UK bank holidays are normally dispatched on the next working day.
Dispatch can take longer during promotions, stock checks, payment or fraud review, or where an address needs clarification. The delivery aim begins when Royal Mail accepts the parcel, not when the order is placed.
Royal Mail Tracked 48 is free on UK orders over £75, after discounts and before any delivery charge.
For orders of £75 or less, the Tracked 48 charge is shown at checkout. Tracked 24 is available as a paid upgrade where the service is offered. Checkout is the authoritative price for your address and order.
We deliver only to addresses for which Shopify checkout offers a shipping rate. Enter the complete address and postcode at checkout to confirm eligibility.
Royal Mail delivery aims may not apply to certain remote or offshore postcodes, and some destinations may require extra time. We do not dispatch to an address that checkout does not accept.
When your order is dispatched, Shopify sends a shipping confirmation with the Royal Mail tracking number and order-status link. Tracking may take several hours to show its first scan.
You can also use our Track Your Order page. Enter the email used at checkout to open Shopify's passwordless order portal, or enter a Royal Mail tracking number to go directly to the carrier.
Royal Mail may offer in-flight options such as delivery to a safe place, neighbour, collection point or redelivery. Available options depend on the service and parcel. Follow the secure tracking link for your delivery.
Contact us immediately if the address is wrong. We cannot promise to change an address after the order is confirmed or dispatched. Please do not send sensitive information through social media.
If tracking has not moved beyond the expected delivery aim, first check Royal Mail's service updates and allow for postcode exceptions or disruption. If the parcel remains overdue, email info@stefanel.uk with your order number so we can investigate as the sender.
If a parcel arrives damaged, incomplete or tampered with, contact us promptly and keep the packaging. Photographs of the parcel, label and affected item help us resolve the issue. Your statutory rights are not affected.
Return instructions, the 14-day cancellation period, item-condition rules and refund timing are explained in our Returns & Refunds Policy. Eligible returns can be requested through Shopify using the email from checkout and a one-time code—no password or prior registration is needed.