Shipping & Delivery
Effective 21 October 2026. Every UK order ships free with Royal Mail Tracked 48 — no minimum spend.
UK delivery is free on every order — no minimum spend and no code to enter.
Every order ships with Royal Mail Tracked 48 (shown at checkout as “Royal Mail 48h”), which aims to deliver in 2–3 working days after dispatch.
Tracked 48 is a delivery aim, not a guaranteed timed service. Some postcodes, busy periods, adverse weather and operational disruption can take longer.
We aim to dispatch orders placed before 2pm Monday to Friday on the same working day. Orders placed after the cut-off, at weekends or on UK bank holidays are normally dispatched on the next working day.
Dispatch can take longer during promotions, stock checks, payment or fraud review, or where an address needs clarification. The delivery aim begins when Royal Mail accepts the parcel, not when the order is placed.
We deliver only to addresses for which Shopify checkout offers a shipping rate. Enter the complete address and postcode at checkout to confirm eligibility.
Royal Mail delivery aims may not apply to certain remote or offshore postcodes, and some destinations may require extra time. We do not dispatch to an address that checkout does not accept.
When your order is dispatched, Shopify sends a shipping confirmation with the Royal Mail tracking number and order-status link. Tracking may take several hours to show its first scan.
You can also use our Track Your Order page. Enter the email used at checkout to open Shopify's passwordless order portal, or enter a Royal Mail tracking number to go directly to the carrier.
Royal Mail may offer in-flight options such as delivery to a safe place, neighbour, collection point or redelivery. Available options depend on the service and parcel. Follow the secure tracking link for your delivery.
Contact us immediately if the address is wrong. We cannot promise to change an address after the order is confirmed or dispatched. Please do not send sensitive information through social media.
If tracking has not moved beyond the expected delivery aim, first check Royal Mail's service updates and allow for postcode exceptions or disruption. If the parcel remains overdue, email info@stefanel.uk with your order number so we can investigate as the sender.
If a parcel arrives damaged, incomplete or tampered with, contact us promptly and keep the packaging. Photographs of the parcel, label and affected item help us resolve the issue. Your statutory rights are not affected.
Start a free return online. Enter your order number and checkout email, select your items and submit. We email your label within 1–2 business days. Your request date is recorded immediately and the wait does not reduce your return time: you have at least 14 days after we send the label to post your items. Read our Returns & Refunds Policy for conditions and refund timing.